"I Got Flagged for Supposed Bullying, Even Though It Was in Response to Someone Harassing Me About My Disability.": A Study of Blind TikTokers' Content Moderation Experiences
CoRR(2024)
摘要
The Human-Computer Interaction (HCI) community has consistently focused on
the experiences of users moderated by social media platforms. Recently,
scholars have noticed that moderation practices could perpetuate biases,
resulting in the marginalization of user groups undergoing moderation. However,
most studies have primarily addressed marginalization related to issues such as
racism or sexism, with little attention given to the experiences of people with
disabilities. In this paper, we present a study on the moderation experiences
of blind users on TikTok, also known as "BlindToker," to address this gap. We
conducted semi-structured interviews with 20 BlindTokers and used thematic
analysis to analyze the data. Two main themes emerged: BlindTokers' situated
content moderation experiences and their reactions to content moderation. We
reported on the lack of accessibility on TikTok's platform, contributing to the
moderation and marginalization of BlindTokers. Additionally, we discovered
instances of harassment from trolls that prompted BlindTokers to respond with
harsh language, triggering further moderation. We discussed these findings in
the context of the literature on moderation, marginalization, and
transformative justice, seeking solutions to address such issues.
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